F.A.Q.
This page is designed to help you find quick answers to common questions about our store policies, shipping, and returns. For additional inquiries or personalized support, please contact our customer service team.
How Long Does An Order Take To Arrive?
Processing Times: Our standard processing time is 3–10 business days after an order is placed. However, we strive to ship most orders within 24 business hours whenever possible.
United States Domestic: Standard shipping within the United States typically takes 2–5 business days after shipment.
International Orders: International orders ship via DHL Express and typically arrive within 1–2 weeks after shipment. Customs processing may occasionally cause additional delays.
Expedited Shipping: UPS Next Day Air and 2nd Day Air options are available for domestic orders. These services operate on business days only. For example, an order shipped on Friday using UPS Next Day Air would typically arrive on Monday, excluding holidays.
Shipping Delays: Once your order leaves our facility, delivery times may be affected by carrier delays, weather, holidays, or customs processing. For the most accurate delivery updates, we recommend contacting the shipping carrier directly.
For additional information, please visit our Shipping & Delivery Policy.
What is your return policy?
We offer a 14-day return policy from the date your order is delivered.
Return Eligibility: Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Return Shipping: Customers are responsible for arranging and paying for return shipping. We do not charge restocking fees.
Damaged or Incorrect Orders: If your order arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue.
Refunds: Once your return is received and inspected, we'll notify you of its approval status. Approved refunds are issued to your original payment method within 10 business days.
How to Start a Return: Contact us at info@epochrelics.com before sending any items back.
Certain products, including custom items, sale items, and gift cards, may not be eligible for returns, subject to applicable law.
For complete details, please review our Returns & Exchanges Policy.
Are your artifacts and elements real?
Yes! Our historical artifacts are authentic and ethically sourced. We work with trusted suppliers who follow responsible practices, and whenever possible, we include provenance details to verify the item’s origin and authenticity. If you have questions regarding a specific artifact, please reach out to our team at info@epochrelics.com.
How do i safely clean my acrylic displays?
Wash with mild soap or detergent and lukewarm water. Use a clean, soft cloth, or sponge. Rinse and blot dry with a damp cloth or chamois.
* Never use abrasive cleaners, household cleaners, window-cleaning fluids, scouring compounds, gritty cloths, or strong solvents such as alcohol, acetone, carbon tetrachloride, etc.*
To maintain the brilliant luster of acrylic, wax and occasionally with a quality grade of automobile paste wax (NOT A CLEANER WAX COMBINATION.) Apply a thin coat with a clean, cotton flannel cloth. Then wipe with a clean damp cloth. NEVER USE HOUSEHOLD SPRAY WAXES.
Proudly made in the U.S.A.
