F.A.Q.

This page is designed to help you find quick answers to common questions about our store policies, shipping, and returns. For additional inquiries or personalized support, please contact our customer service team.

How Long Does An Order Take To Arrive?

Processing times: Our standard processing time is 3–10 business days from when your order is placed. That said, we like to move fast. Most orders ship within 24 business hours whenever possible!

International Orders: International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.

Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.


United States Domestic: Within the USA shipping normally takes 2 to 4 business days. 

UPS Expedited Shipping - UPS Next Day, 2-Day, and 3-Day services operate only on business days. For example, if a package is shipped on Friday using UPS Next Day Air, it will be delivered on the next business day, Monday.

What is your return policy?

We strive to ensure that every customer is fully satisfied with their purchase. If you are not completely happy with your order, we accept returns within 14 days of delivery.

To qualify for a return, items must be in their original packaging and condition. Once your return has been received and inspected, a refund will be issued to your original form of payment.

Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item received was damaged, defective, or incorrect.

If a returned item is received in a condition different from its original state, we reserve the right to issue a partial refund based on the item’s condition.

If you received a damaged or incorrect product, please contact our Customer Support Team within 14 days of delivery so we can promptly resolve the issue.

Are your artifacts and elements real?

Yes! Our historical artifacts are authentic and ethically sourced. We work with trusted suppliers who follow responsible practices, and whenever possible, we include provenance details to verify the item’s origin and authenticity. If you have questions regarding a specific artifact, please reach out to our team at info@epochrelics.com.

How do i safely clean my acrylic displays?

Wash with mild soap or detergent and lukewarm water. Use a clean, soft cloth, or sponge. Rinse and blot dry with a damp cloth or chamois.

* Never use abrasive cleaners, household cleaners, window-cleaning fluids, scouring compounds, gritty cloths, or strong solvents such as alcohol, acetone, carbon tetrachloride, etc.*

To maintain the brilliant luster of acrylic, wax and occasionally with a quality grade of automobile paste wax (NOT A CLEANER WAX COMBINATION.) Apply a thin coat with a clean, cotton flannel cloth. Then wipe with a clean damp cloth. NEVER USE HOUSEHOLD SPRAY WAXES.

Proudly made in the U.S.A.