Refund policy

We offer a 14-day return policy, meaning you have 14 days after receiving your order to request a return.

Return Eligibility

To qualify for a return, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

How to Start a Return

To request a return, contact us at info@epochrelics.com.

If your return is approved, we'll provide instructions on how and where to send your item.

Return Address:

350 N 2nd East
Rexburg, ID 83440

Customers are responsible for arranging and paying for return shipping unless otherwise agreed or required by law. We do not charge restocking fees.

Items returned without prior authorization will not be accepted.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items are not eligible for returns, including:

• Custom or personalized products

• Hazardous materials

• Sale items

• Gift cards

Please contact us if you have questions about a specific product. These exclusions do not affect your rights under applicable consumer protection laws.

Exchanges

To exchange an item, please request a return for your original purchase. Once your return is accepted, you may place a separate order for the replacement item.

European Union Returns

Customers receiving eligible orders in the European Union generally have the right to cancel or return their purchase within 14 days without providing a reason, subject to applicable legal exceptions.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Additional processing time may be required by your bank or p